After the item is received and inspected, confirmation is sent and the next step is completed based on your request, either a refund or an exchange.

Return Shipping, Customs & Duties

For returns due to change of mind or exchange, you are responsible for all return shipping costs, choosing a courier that supports full international customs clearance, paying any customs duties, taxes, or handling fees that arise on the return, and providing complete and accurate customs documentation. We are not responsible for return parcels that are delayed, held, rejected, or lost due to customs issues, incomplete documentation, or an unsuitable shipping method. These responsibilities do not apply to items that are damaged, defective, or incorrect.

Customs Delays and Held Parcels

When you send a return, you are the sender and importer of record for that shipment, and the shipping label and carrier are chosen and paid for by you. If your return is delayed or held at customs, resolving it is your responsibility. Please contact your chosen courier directly (for example Royal Mail, PostNL, bpost, An Post, Canada Post, La Poste, Correos, CTT, DHL, or any other logistics provider you used) and, if required, the destination customs authority, to release the parcel and settle any fees or paperwork they request. Any such fees are usually small and are settled directly with your carrier or the relevant customs office. We have no visibility into or control over third-party carriers or customs authorities and cannot intervene, release parcels, or pay customs charges on your behalf.

How Discounts Are Applied to Returns

If your order included a promotional or multi-buy discount (for example a buy-more-save-more offer, where buying more items unlocks a higher discount) and you return part of your order, your refund is recalculated. The discount applies only to the items you keep, and only if those items still meet the conditions of the promotion. If, after your return, your remaining items no longer qualify for the discount you received, the discount is removed and the items you keep are charged at their full original price. Your refund is the amount you paid, minus the full (non-discounted) price of the items you keep. Example (amounts in GBP for illustration; the same calculation applies in your currency): you order 3 items at £33.33 each (£100 total) and receive a 15% multi-buy discount, paying £85. You then return 2 items and keep 1. Because a single item no longer qualifies for the multi-buy discount, the item you keep is charged at its full price of £33.33, so your refund is £85 - £33.33 = £51.67.

Store Credit

In some cases, and at our discretion, we may offer store credit instead of a refund to your original payment method. If you are exercising your statutory right of withdrawal, store credit is only issued if you agree to it. Store credit is non-refundable, cannot be exchanged for cash, and can only be issued once per order. Any remaining balance stays on your account for future purchases.

Failed or Refused Deliveries

If a delivery attempt fails, or a parcel is refused or unclaimed and returned to us, our team will contact you to arrange redelivery where possible. If redelivery is not possible, we may issue store credit for the returned item. Where an item shows signs of use or is not in its original condition, a reduction in value may be applied before any credit is issued. This does not affect your statutory right of withdrawal.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Effelin Commerce LLC, trading as Lavirel, 25 N Gould St r, Sheridan, WY 82801, United States of America, email info@lavirel.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.