Key Details

• Order Cut-Off Time: Orders placed after 14:00 (GMT) begin processing the next business day.
• Processing Time: 1 to 3 business days (Monday to Friday) from order confirmation.
• Free Shipping: Free shipping on all orders — no minimum.

Estimated Delivery Times

Destination	Processing	Transit	Total delivery	Cost
United Kingdom	1–3 business days	5–10 business days	6–13 business days	Free
Spain	1–3 business days	5–10 business days	6–13 business days	Free
United States	1–3 business days	5–10 business days	6–13 business days	Free
France	1–3 business days	5–10 business days	6–13 business days	Free
Netherlands	1–3 business days	5–10 business days	6–13 business days	Free
Belgium	1–3 business days	5–10 business days	6–13 business days	Free
Ireland	1–3 business days	5–10 business days	6–13 business days	Free
Portugal	1–3 business days	5–10 business days	6–13 business days	Free
Canada	1–3 business days	5–10 business days	6–13 business days	Free

Delivery times are estimates in business days (Monday to Friday). The total delivery time runs from order confirmation and includes processing; transit time begins once your order has been dispatched.

Shipping Information

• Shipping Area: United Kingdom, United States, Canada, Spain, France, the Netherlands, Belgium, Ireland, and Portugal.
  The destinations we currently ship to are shown at checkout.
• Shipping Fees: Free shipping is provided on all orders.

All shipments are sent with tracking. Once your order has been dispatched, the tracking information is sent to you by email so you can follow your delivery through to arrival.

Order Cancellations
To request a cancellation, please contact us as soon as possible at info@lavirel.com.

Within 2 hours of ordering, this is our internal cancellation cut-off: we can usually stop your order before it enters processing and issue a full refund without any return. After 2 hours, your order has entered processing and we can no longer stop it before dispatch. You may still be able to change details of your order while it is being prepared (see Order Changes and Modifications below), or you can return it under our 30-day return once it arrives (see our Return and Refund Policy). This does not affect your statutory right of withdrawal, which is explained in that policy.

Order Changes and Modifications
Need to change your order, such as a different size or colour, removing an item, or updating your delivery address? Contact us as soon as possible at info@lavirel.com. As long as your order has not yet shipped, we can usually make the change; please note that any change resets the processing time, which starts again from the beginning. Once your order has shipped, it can no longer be changed, and you can use our 30-day return or exchange instead (see our Return and Refund Policy).

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@lavirel.com and include:

• Your order number
• A description of the issue
• Photos of the item and packaging

After verification, a replacement will be issued. This does not affect your statutory rights in respect of faulty goods.

Delays
Delays can occur due to factors outside our control, including peak periods, public holidays, severe weather, or courier-related disruptions.

If your order does not arrive within the estimated delivery timeframe, please allow an additional 3 business days.

If delivery has still not occurred after this time, please contact us at info@lavirel.com so we can assist.